About me
My values are truth, empathy and creativity.
Following degrees in Psychology and Anthropology I was trained at IDEO, the firm that pioneered Design Thinking and human-centred design (HCD). I've since spent 10 years specialising in work that touches the most sensitive corners of human experience. I uncover truths in a way that feels collaborative and compassionate, leaning intentionally away from extractive methods. With my design background I naturally problem solve, craft solutions and prototype. I’m adept at working with teams across service, product, organisation, comms and experience design and in a wide variety of contexts.
Navigating research with people who have been traumatised requires a real levelling up of skills to ensure that everyone feels safe and empowered to engage. Over time I’ve been proud to become a leader in trauma-informed design, sharing my approach through writing, teaching students and training peers.
What People Say
“Jenny took on a project for us doing user research around people’s sex lives. We were massively impressed with both how comfortable Jenny made the users, how comfortable she immediately was herself with the topic, and with the concise and accurate synthesis that came out”
— Jas Bagweski, Founder, Lover app
“Jenny brought clarity, intelligence and openness and helped us to get to a place that was both bold and comfortable for us. Many people don't 'get' Faber, because we do cross many worlds and hold firm to some key values that are not universally recognised in the commercial world. She seemed to get us from the off, and it made the project so much more enjoyable and productive.”
— Steven Page, CEO, Faber Publishing