Addiction
Recovery from addiction
Marigold Health
Marigold Health are building an app which offers 24/7 peer support for people in recovery from addiction. I explored how the app could better meet the underserved needs of their user base, and improve retention rates. My research focused on examining what kind of support is really empowering for people living at the intersection of multiple struggles - i.e. with health, housing, family, identity and work. I identified solutions that could be delivered through the technology itself and via the peers who moderate the chat groups.