What I've been up to
What I've been up to
White paper by Chayn
Publication | July 2023
I contributed to writing the research sections of a white paper on trauma-informed design by Chayn, where I work as Head of Research. We apply trauma-informed practices to Design, Research, Operations, HR and Policy - and this papers shares our best practices for others to remix, reuse and adopt in their own organisations.
Building a trauma-informed tech product
Talk | June 2023
I was invited to give a talk at London’s 2023 Tech for Good festival, on how to build a tech product in a trauma-informed way.
An intro to trauma-informed research
Talk | Dec 2022
I was invited by Outlandish Cooperative to share an introduction to trauma-informed research as part of their event ‘Supporting Beneficiaries in Crisis Online’
Lecture to Service Design Masters students at RCA
Lecture | October 2022
I gave a lecture at the RCA to the service design masters students, on trauma informed design and how to conduct research on sensitive topics.
Training in sensitive-topic research
Training | Dec 2022
I supported innovation agency Magnetic with two bespoke workshop sessions, preparing their team for some sensitive user research around health insurance and fertility.
Trauma-informed UX research articles
Articles | 2022-23
I wrote a series of in depth articles about how to plan and deliver UX research with Chayn’s trauma-informed principles of Safety, Agency, Trust, Power Sharing, Plurality, Equity, Accountability and Hope.
Interview: Design Observer
Podcast | 2022
I was interviewed for a podcast by the Design Observer for their series Future Archives. I shared my experience researching taboo issues as part of innovation and design projects.
